Payment method
Unless otherwise agreed by Tonkin Boutique Hotel, client’s payment shall be executed by bank transfer, to the Tonkin Boutique Hotel’s bank account clearly noted in all the invoices. Every party shall take care of the transfer fees occurring with its relevant bank
Payment conditions for domestic or international flights : We will check case by case
Payment conditions for land tour without flights:
- In general there is no deposit required. Tonkin Boutique Hotel reserves its right to forward deposit requests from suppliers in case they occur
- The full payment of 100% of the total price must be transferred to the Tonkin Boutique Hotel account 30 days prior to the group's arrival in Indochina, if not agreed otherwise.
Cancellation of domestic or international flights: We will check case by case.
Cancellation policy for land tour without flights
- All cancellations should be made in writing and should be acknowledged by Tonkin Boutique Hotel .
-Cancellation Rules for Land Tour, not applicable for domestic or international flights (if any).
- Cancellation more than 45 days prior to the group arrival: No Charge. Deposit shall be deducted into the next bookings, except specified suppliers require cancellation fees
- Cancellation between the 45th and 31st day prior to the group arrival: 25% of the total tour price.
- Cancellation between the 30th and 23rd day prior to the group arrival: 30% of the total tour price.
- Cancellation between the 22nd and 16th day prior to the group arrival: 40% of the total tour price.
- Cancellation between the 15nd and 09th day prior to the group arrival: 60% of the total tour price.
- Cancellation between the 08nd and 03rd day prior to the group arrival: 80% of the total tour price.
- Cancellation between the 02nd and 0th day prior to the group arrival: 100% of the total tour price.
- In case the tour participant(s) shorten or interrupt the tour of their own accord there will be no reimbursements.
- Reduction in the number of passengers against requested bookings is considered and treated as cancellations.
- If the balance of the tour invoice is not received by the deadline of 15days prior to the group arrival, Tonkin Boutique Hotel will reserve the right to cancel the reservation without indemnity or any reimbursement.
- If Tonkin Boutique Hotel is forced to cancel the departure due to unforeseeable reasons, the participants will be fully reimbursed without intention to claim for any indemnities.